Adding anti-virus exceptions for Live Access and auto updates

Adding Anti-virus exceptions for Live Access and auto update

After installing the Kennel Connection update 7.07, your KC7 folder will contain a few new application files. While most anti-virus programs do not interfere with these, there are some that will block new files accessing the Internet. We strongly suggest adding these files to your anti-virus exception list right after installing the 7.07 update to prevent any issues. Most anti-virus software has a settings/exceptions or exclusion menu. Since all are different, you’ll need to either search the web for “how to add exceptions for (anti-virus software name inserted here)” or contact your anti-virus software support.

 

We recommend adding the entire KC7 folder and all sub-folders as an exception if your anti-virus software allows for full folder exceptions but also recommend adding the individual files as well. Here is a list of folders and files.

 

Folders:

C:\KC7

 

Individual files: (File paths provided based on default C: drive setup. File names are shown here in bold.)

Please note some of these may not be on your system yet.


KC Desktop:

C:\KC7.exe

C:\KC7\KCAutoUpdateInstaller.exe

C:\KC7\KCAutoUpdater.exe

C:\KC7\KCUpdateService.exe


KC Live Access: 

C:\KC7\ClientPortalRegistrationForm.exe

C:\KC7\LiveAccess\KCAzureServiceHost.exe

 C:\KC7\LiveAccess/KCAzureHostSynchronizer.exe




Here are some links to the most common anti-virus software support sites for setting exceptions. Please note that these links belong to the anti-virus software provider and may change at any time so they may or may not be correct.

Avast: https://support.avast.com/en-us/article/Antivirus-scan-exclusions (We strongly discourage the use of Avast on business computers especially your host/server machine due to it's inability to properly exclude added exceptions.

AVG: https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions

Avira: https://support.avira.com/hc/en-us/articles/360002884254-How-do-I-exclude-files-or-processes-from-scanning-

Bitdefender: https://www.bitdefender.com/consumer/support/answer/13427/

Eset: https://support.eset.com/en/exclude-files-or-folders-from-scanning-in-eset-windows-home-products

Kaspersky: https://www.kaspersky.com/blog/kaspersky-add-exclusion/14765/

McAfee: https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?wc.contextURL=%2Fspaces%2Fcp&locale=en-US&articleId=TS102056

Microsoft/Windows Security: https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-security

Norton: https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Panda: https://www.pandasecurity.com/en-us/support/card?id=55521

Sophos Home: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions

Symantec: https://support.symantec.com/us/en/article.howto61213.html

Trend Micro: https://esupport.trendmicro.com/en-us/home/pages/technical-support/premium-security/1059964.aspx?_ga=2.158232378.1222000346.1528295775-2019464663.1528295775

Vipre Business: https://support.threattracksecurity.com/support/solutions/articles/1000071057-how-to-add-exceptions-in-vipre-business

Vipre Home: https://support.threattracksecurity.com/support/solutions/articles/1000126419-how-to-add-exceptions-in-vipre-home

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