Cancellation emails

Cancellation emails

To cancel an appointment, right click on the appointment on the schedule and hit Cancel.




File, System Options, Global tab has an option so you can see cancelled appointments on the schedules.


Check the box for 'Track cancelled reservations'.



Track cancelled appointments



Cancelled appointments show as a gray line with red text on the schedule.



Track cancelled appointments



KC also includes a tab on the pet card that will track Cancelled appointments.


On the pet card, click on the notes tab, Appt Notes tab.



Track cancelled appointments


You can also print Reports, Lists, Cancelled appointments to get a list of cancelled appointments per module.


If you have confirmation emails enabled, KC will also send a cancellation email.  You can add your own wording in File, Business info, Email tab, Special email tab, Cancelled tab.




    • Related Articles

    • Confirmation emails

      Confirmation emails are sent as soon as you make the appointment.   Please note:  Confirmation emails only apply to new appointments.  If you are modifying an appointment, the confirmation email will not be resent. Before you can send confirmations, ...
    • Adding a custom message to cancellation email

      You can add your own custom message for Cancellation emails by going to File, Business Info, Email tab, Special Emails tab, Cancellations tab.  The message will apply to all modules. Please note:  You must have confirmation emails enabled for the ...
    • Hello-Groom Appointment Cancellation Notifications

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  Appointment ...
    • Welcome emails

      ​You can set KC to send welcome emails when creating new client records. Click on File, Business Info, Email tab, Special Email tab, Welcome tab. Check the box for 'Enable welcome emails'. You can also check the box to CC your company email. Enter ...
    • Sending promotional emails

      There is an html email utility built into Kennel Connection that allows you to compose an email and/or insert images to the email and then choose your recipient list be it a single recipient or multiple.  Warning: Kennel Connection sends emails using ...