There may be times when you have duplicated board appointments. This is either caused by duplicate runs or duplicate run sizes.
To fix this, click on File, Lists, Runs.
Click on the option "Show runs marked as deleted".
It will display a list in red. These red runs are ones that you have deleted at some point in the past. You now have an active run named the same thing. When you have an active and deleted run named the same thing, Kennel Connection will duplicate those appointments.
To fix this, delete this list (red runs only). Click on each run and hit Delete run.
You will get a popup about no appointment will be shown for this run. These are deleted runs that you are permanently deleting from the database. Click Yes to the prompt.
The next step is to click on Run Sizes and make sure you don't have any duplicated run sizes. If you do, click on the duplicate one and rename it. Hit Save. It will ask if you want to update all runs of that size. Click Yes.
Once runs and run sizes are fixed, go back to the boarding schedule and hit the Refresh button. Or you can close/reopen the schedule. The duplicates should be gone.
If this does not fix the issue, contact Support for further assistance. Support@KennelConnection.net or 1-888-486-4343 x 504.