Error Failed to get response to login password while using Gmail

Error Failed to get response to login password while using Gmail

You are using a Gmail account for emails in Kennel Connection and it suddenly stops working or you are entering the settings and testing for the first time.  The error shown in the email log displayed is "Failed to get response to login password" but the password entered is correct.


Gmail error


Gmail has added an extra security option in their account settings that disables third party apps from connecting to your account.


The new security option needs to be set to Enabled in order for KC to connect.

  • On your PC, log into your Gmail account at www.Gmail.com 
  • In the upper right hand corner of your Gmail, you will see your email address or an account picture.  (Normally it's an account picture or icon in a circle of some sort.) Click on it.
  • Choose "Manage your Google Account".

gmail account settings

  • In the Account screen, on the left hand side, click on "Security" and scroll down until you see "Less secure app access"
  • In the "Less secure app access" section there will be an on/off option. This MUST be set to ON. If it shows "Turn off access (recommended)" you already have this correct. you can exit. If it shows "Turn on access (not recommended)" then it's off and you MUST turn it on. 


In this screen shot below, you can see the security option on the left that you must click to get to the "Less secure app access" and the "Less secure app access" section. In this image, it shows that the option is already set to ON so this is all set. 



gmail account enable less secure apps


Your changes will be saved automatically and you should now be able to connect through Kennel Connection


NOTE: You cannot use 2-step verification if you want to use third party software like KC to connect to your email server.

    • Related Articles

    • How to Set an App Password in Gmail

      If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...
    • Error "Internal server error, Failed to get response to login password" when sending emails

      Here is the process for sending emails through Kennel Connection: When you hit Send or it's time to send automatic emails, KC logs into your email provider's server.  Once your login information has been authenticated, KC sends all emails to your ...
    • Gmail 5.7.9 Application-specific password required

      If you get an error when trying to use your Gmail or Google account in Kennel Connection that has this error (usually towards the bottom of the error log) 534-5.7.9 Application-specific password required. Learn more at 534 5.7.9 ...
    • Gmail/G Suite Email Settings for Kennel Connection

      Gmail/G Suite Email Settings for Kennel Connection How to configure KC to send emails using Gmail or G Suite/Workspace In order for KC to send emails, you must enter your email settings in File, Business Info, Email tab. If you're using a free OR ...
    • Error "Failed to receive start TLS response" when sending emails

      When sending emails through Kennel Connection, this is the process: When you hit send or it's time to send automatic emails, KC logs into your email provider's server.  Once your login information is authenticated, KC sends all emails to your ...