Error or no email sent when using KC desktop confirmation emails

Error or no email sent when using KC desktop confirmation emails

In Live Access/OLR you're given the option for confirmation emails in each module to not send, use the Live Access email system or use your own KC Desktop email settings and confirmation emails. If you choose to use your own KC desktop email settings and notice that confirmation emails are not being sent, please see the below. 




**Note that a great way to test if your KC Desktop email settings are working in Live Access is to use the message sender in Live Access. On the left hand menu click "User Tools". Then choose "Send company email".  Type in your email address that you have access to and send a test message. If it's delivered, your email is working and confirmation emails should work as well. If nothing happens or you see an error message, see the below. 


  • Log out of Live Access. 
  • Click the Windows start button and just start typing the word "services" without the quotes. You'll see a services option come up. Click it to open it. 
  • Click on any of the services to highlight one and press the letter K on your keyboard to jump to the K section. 
  • You'll see a KCHost Service listed. Right mouse click it and choose Stop. 



GMAIL USERS: Go into your KC desktop software, into file, business info, email settings and if you're using Gmail settings, make sure the port is 587 and the TLS option is checked. If you have port 465 and SSL, please change them to match what I mentioned above. Test email settings and it should still say successful. Save settings and close out of business info. (If you are not using Gmail, you don't have to change this for now.) 

Go back to your services window where you stopped the KCHost service and right mouse click it again and choose Start. Let it start back up. 

Once it's running again, navigate back into Live Access and using the message send utility as mentioned above, compose and send a test email. If within a few seconds, it says successful, you're good. If nothing happens or you get an error there's more going on locally like anti-virus or firewall blocking, incorrect email or KC settings or other. Please contact us at Support@KennelConnection.net or 888-486-4343. 
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