Error "Your message cannot be delivered. Reason: Rejection greeting returned by server" when sending text messages
When you send a text message through Kennel Connection, the message is sent to the client's carrier's server (Verizon, for example). That's all that KC does. It's up to the carrier to send the message to your clients.
This error means that the message is getting out of KC to the carrier's server but then at some point is being rejected. Common causes are:
- Subject line or the content of the text is being rejected
- Incorrect recipient text number
- Your email address that you are sending from is being blocked. This is the email found in File, Business Info, Email tab under Username
Try sending a test text with the word Test as the subject and body and see if goes through. If so, then it's an issue with the subject or content of your message.
Some carriers restrict text message lengths. Click here for details.
If none of this helps, you will need to contact your email provider to get more assistance on why you are being blocked.
You are able to send text messages to your clients and send text confirmations and reminders. Before you can send emails, you must first configure KC to send emails. Click here for instructions. Open the client card, General Information tab. Enter ...
Text message character restrictions
When sending text messages through Kennel Connection, you may have noticed or some clients may have reported that they only receive part of the message. Text messages are sent as SMS (Short Message Service) and most carriers have restrictions on how ...
Error: Message Failed to Send - Email Errors When Sending from Live Access
When sending emails from Live Access including appointment confirmations, sending signup links to clients and other, you have the option to use the MyKCApp.com email server OR use KC Desktop Email Confirmation settings. Since Live Access is a hybrid ...
Error 550, invalid user address, when sending text messages
Check the text message number on the client card, General Info tab. There can be no dashes, only a 10 digit number. For example, if the number is 123-456-7890, the number should be listed as 1234567890
Looking up text message address
If you need to find out the proper address for a text message to email from Kennel Connection please see below: We do not have a list of all of these servers. Our recommendation for the quickest way to find what server you should be using is to ...