OLR general Boarding settings explained

OLR general Boarding settings explained

Here is an overview of some of the settings for the boarding module. 


General Settings





Allow clients to make appointments. This option enables or disables the ability for your customers to choose "Boarding" in the OLR system. If you need to turn Boarding OLR off for any reason, uncheck and save. 


Require approval before saving the appointment to the database. This option allows you to make your OLR appointments go to the pending approval page before they are confirmed. This allows you and your staff to view the appointment details, make run changes or other changes before saving and confirming. Your customers will see a message that their appointment has been submitted but is pending approval. Once approved, if you use confirmation emails, they will receive a confirmation email. 


Clients can cancel appointments with at least ____ hours notice. This option allows you to set a time where you accept cancellations. If you set it to "1" hour and your customer attempts to cancel from the Client Portal within 1 hour, it will not let them. 


Limit bookings up to ___ days in the future. This option allows you to set a number of days that your customers can make appointments. Some facilities only like to schedule bookings up to a certain number of days in the future. Leaving blank will allow for 365 days. 


Restrict customer arrival/departure times. This options if enabled allows you to restrict drop off and pickup times (arrival/depart.) Click to enable the option and then choose your arrival start and end times and your departure start and end times. This is handy for businesses that have certain drop off and pickup hours for boarding. 


Require at least one item for service: Checking one of these items will make it so your customers are required to choose at least 1 item on that page of the online reservations. 


Time Requirements: Choosing the "require in time" will make it so customer making OLR must choose an in time. Choosing "require out time" will make it so customer making OLR must choose an out time. 


Minimum notices required for customer bookings. 

    Same day not allowed. This option makes it so your customers cannot create a board booking that same day. Example: If today is Wednesday at 9am and I'm logging in to your OLR site to make a boarding reservation and I want to drop off today, with this option, I will not be able to choose today as the start date. 

    Allow same day with ___ hours of notice. This option if enabled makes it so your customers CAN choose the same day for drop off but depending on the # of hours you set here it will require they wait at least that long.



Automatic Run Selection


Here you can choose what happens when customers are creating online bookings for boarding and your facility uses runs. 




Automatically book client's last run if available. This option if enabled will attempt to automatically place your pet in the last run he/she stayed in if it is available. 


Automatically book client's last run size if their run isn't available. This option if enabled will attempt to automatically place your pet in the same size run if the exact run he/she stayed in is not available. 


*If you prefer total control over bookings, enable the "require approval" option for each module in OLR Settings (module.) This way all bookings before being confirmed in the database must be approved by staff. 



    • Related Articles

    • OLR - Boarding customize pages explained

      The customize pages settings allows you to customize some of the pages your customers will see during their booking process. It allows you to add custom text, change font style, color and size.  Please note that in order for your customers to see ...
    • Online Reservations Settings - Boarding

      To start using the OLR system, you'll first want to go through each setting and enable/disable/add/remove or modify what you need to allow your system to run efficiently for your business. Here is a quick overview of the Boarding settings pages.  For ...
    • OLR general Daycare settings explained

      Here is an overview of some of the settings for the daycare module.  General Settings Allow clients to make appointments. This option enables or disables the ability for your customers to choose "daycare" in the OLR system. If you need to turn ...
    • OLR general Grooming settings explained

      Here is an overview of some of the settings for the grooming module.  General Settings Allow clients to make appointments. This option enables or disables the ability for your customers to choose "Grooming" in the OLR system. If you need to turn ...
    • OLR Daycare - Customize pages explained

      The customize pages settings allows you to customize some of the pages your customers will see during their booking process. It allows you to add custom text, change font style, color and size.  Please note that in order for your customers to see ...