Waitlist confirmation email
A confirmation email will be sent if you move a pet from the Waitlist to the schedule and have confirmation emails enabled.
Click here for information on setting up confirmation emails.
To move an appointment to the waitlist, click on Schedule, Waitlist.
Open the appointment and uncheck the 'Add to waitlist' checkbox.
Hit OK to save.
This will move the appointment to the schedule and will send the appointment confirmation email.
Confirmation emails are sent as soon as you make the appointment. Please note: Confirmation emails only apply to new appointments. If you are modifying an appointment, the confirmation email will not be resent. Before you can send confirmations, ...
Confirmation emails not being sent when using Gmail
If you are using Gmail or G Suite email settings in your Kennel Connection desktop and you send reservation confirmation emails, they may not be getting sent. If this is occurring, please do the following: Go into KC desktop and open File, Business ...
Error or no email sent when using KC desktop confirmation emails
In Live Access/OLR you're given the option for confirmation emails in each module to not send, use the Live Access email system or use your own KC Desktop email settings and confirmation emails. If you choose to use your own KC desktop email settings ...
To cancel an appointment, right click on the appointment on the schedule and hit Cancel. File, System Options, Global tab has an option so you can see cancelled appointments on the schedules. Check the box for 'Track cancelled reservations'. ...
Default email program
Click on File, Business Info, Email tab. The option for 'Use default email program when sending emails from client card" allows you to send emails through your computer's default email program. This only applies to email sent through the customer ...